Employer Name
Marshfield Area YMCA
Contact Name (first and last)
John Nystrom
Mailing Address Address, City, State, Zip
410 W. McMillan Street Marshfield, WI 54449
Address of job location if different from mailing address
Same
Email
jnystrom@mfldymca.org
Phone
715-996-1814
Job Title
Member Service Representative
Job Description
At the Marshfield Clinic Health System YMCA, we believe every interaction is an opportunity to create belonging. The Member Services Representative plays a vital frontline role in creating a welcoming, safe, and supportive environment for members, guests, and the community. This position is responsible for delivering exceptional customer service at the Welcome Center, supporting membership operations, and helping ensure every individual feels valued and connected to the YMCA. Working closely with the Member Experience Supervisor and Director of Member Experience & Community Outreach, this role supports daily operations and contributes to a consistent, high-quality member experience.
ESSENTIAL FUNCTIONS:
Member Experience & Service -
• Greet members, guests, and program participants in a friendly, professional, and welcoming manner.
• Create a positive and inclusive environment that reflects the YMCA’s mission and values.
• Build relationships with members to support engagement, satisfaction, and retention.
• Respond to questions and concerns with professionalism and escalate issues to a supervisor when needed.
Membership Operations -
• Process memberships, program registrations, and account updates accurately and efficiently.
• Handle payments, billing inquiries, and general account support in accordance with YMCA procedures.
• Maintain confidentiality of member information and ensure accuracy of data entry.
• Provide clear and helpful information about programs, services, and facility use.
Frontline Operations & Facility Support -
• Maintain a clean, organized, and welcoming Welcome Center and lobby environment.
• Follow established procedures for opening and closing shifts as assigned.
• Monitor facility access and follow safety and security protocols.
• Support smooth daily operations by communicating effectively with supervisors and team members.
Team Support & YMCA Culture:
• Work collaboratively with Member Experience Supervisors and team members to ensure consistent service delivery.
• Participate in staff meetings, trainings, and ongoing professional development.
• Model YMCA values in all interactions with members, staff, and the community.
Qualifications
• Minimum age of 18.
• Prior experience in customer service, hospitality, or a membership-based environment preferred.
• Strong interpersonal and communication skills with the ability to create positive interactions with members and guests.
• Ability to multitask and remain organized in a fast-paced, people-focused environment.
• Basic computer skills and ability to learn membership management or CRM systems.
• Ability to handle cash transactions accurately and responsibly.
• Dependable, punctual, and able to work both independently and as part of a team.
• Willingness to work a flexible schedule, including mornings or afternoons or evenings and weekends.
• Willingness to obtain and maintain required YMCA certifications within the first 90 days, including CPR, AED, First Aid, Child Abuse Prevention, Bloodborne Pathogens, and Hazard Communication.
• Spanish-speaking ability is a plus and supports our commitment to serving the full diversity of our community.
Application Instructions
Download complete position description and employment application, can obtain from our website https://mfldymca.org/employment/employment_opp.php, email completed application to jnystrom@mfldymca.org or drop completed application off at YMCA 410 W McMillan Street, Marshfield, WI 54449
Number of Positions Available
3
Wage
$12.75 - $20.57 per hour
Hours per week
11-15
Position start date
15 Jun 2026
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